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Fixing your missing notes

Updated 9 days ago

If your notes are missing after an update or after uninstalling the app, learn how you can get them back.

Missing notes after an update

If your notes are missing after an update, it’s because you were signed out of your MyScript account. Just sign back in, and your content will reappear in MyScript Notes.

If you still can't see your notes in MyScript Notes after signing back in, please contact the MyScript support team.

Missing notes after uninstalling the app

If your notes have disappeared after uninstalling the app, and you had sync activated within the app, don’t worry — your notes can usually be restored. All synced content is securely stored in your connected cloud service (iCloud, Google Drive, or Dropbox) and will reappear once you reinstall MyScript Notes and sign in with the same MyScript account.

If you still can't see your notes in MyScript Notes after signing back in, please contact the MyScript support team.

FAQ

  • You were signed out of your MyScript account. Sign back in, and your notes will reappear in MyScript Notes.

  • Yes, if sync was enabled before uninstalling. Your synced notes stay in iCloud, Google Drive, or Dropbox and reappear after you reinstall the app and sign in with the same MyScript account.

  • No, reinstalling or resetting the app permanently deletes any content stored on the device. Keep the app installed and sign back in instead.

  • Synced notes are stored in your connected cloud service, such as iCloud, Google Drive, or Dropbox. MyScript does not keep copies of your notes on its servers.