Problems with restoring your purchase

When you purchase MyScript Notes (or previously Nebo), your access is tied to your account and store purchase history. In most cases, restoring your purchase works seamlessly. However, technical issues can sometimes prevent the app from recognizing a past purchase.

Already purchased Nebo?

If you purchased Nebo in the past, you have lifetime access to MyScript Notes. You do not have to pay again.

If you accidentally made another purchase, don’t worry — reach out to our support team, and we’ll assist you and arrange a refund.

What to do next

1. Update the app first — Make sure you update to the latest version of MyScript Notes from the App Store or Google Play before restoring your purchase. In most cases, this should fix the problem.
2. Contact support if needed — If your purchase is still not restored, please get in touch with our support team. We’ll make sure you regain access as quickly as possible.

Our support team is here to help

If you run into technical issues, our support team is ready to help. We’re committed to resolving problems quickly so you can get back to your notes.