Frequently Asked Questions
This section is designed to address the most frequently asked questions from MyScript Notes users. Here, you will find answers to common inquiries, covering a wide range of topics to help you quickly find the information you need.
Can I try MyScript Notes before buying?
Yes. When you download MyScript Notes on iOS or Android, you can choose between three options: monthly subscription, yearly subscription or a lifetime purchase. To start a 7-day free trial and explore all features, select one of the subscription options. After the trial, you can choose to keep your monthly or yearly subscription, switch to a lifetime purchase, or cancel your subscription to continue using the free version with limited features. The free version lets you create notebooks of up to five pages each, and does not include cloud sync or AI features.
How do I switch from a trial subscription to a lifetime purchase?
If you start with a subscription for the free trial but later decide to purchase the app, first cancel your subscription in the App Store or Google Play. After the 7-day trial ends, close and reopen MyScript Notes to see the lifetime purchase option.
Do I need to purchase MyScript Notes separately on Android and iOS?
No, you only need to purchase MyScript Notes once. After buying it on either Android or iOS, you can use it on up to 10 devices across both platforms without having to pay again.
Why do I need to add my credit card for the free trial?
You’re asked to enter your credit card details to activate the 7-day free trial, but you won’t be charged during this period. Payment is only processed once the trial ends. If you decide not to continue, you can cancel your purchase or subscription anytime during the trial to avoid being charged. In that case, you’ll return to the free but limited version of MyScript Notes.
Can MyScript Notes convert handwritten files into digital format?
MyScript Notes uses ICR (Intelligent Character Recognition) to turn handwritten text, math, and diagrams into digital form. Unlike OCR (Optical Character Recognition), MyScript Notes focuses solely on handwriting recognition and does not support text extraction from images.
What languages does MyScript Notes support?
Explore the article on available languages to ensure that MyScript Notes supports the language you intend to use. MyScript Notes allows only one language per note, but English is always recognized alongside any selected language. Besides, both English and your device’s language are installed by default. MyScript Notes doesn’t currently support right-to-left languages like Hebrew, Arabic, Farsi, or Urdu due to the layout challenges, especially when combined with English.
Why the change from Nebo to MyScript Notes?
We’ve updated the name to better align with our overall brand. By bringing everything under the MyScript name and gathering all our content on https://www.myscript.com, it’s easier for users to find, explore, and connect with all of our products in one place. It’s part of a bigger effort to make the experience simpler and more consistent for everyone.
Does Family Sharing work with MyScript Notes?
MyScript Notes needs each user to have their own MyScript account to manage notes and unlock full features, so it doesn’t support family sharing. The App Store's family sharing notice for MyScript Notes is incorrect, and we've asked for it to be removed.
Can I sync my notes with the cloud?
Sync your notes across devices with iCloud, Google Drive, or Dropbox using a free MyScript account. By default, MyScript Notes auto-syncs to keep your notes up-to-date, but you can switch to manual sync in Settings. Syncing is included in the paid plan—just log in with your MyScript account and choose your preferred cloud service. Learn more about cloud sync.
How can I recover content that I accidentally deleted?
With the 5.8 version or later, you can recover notes, folders, or collections from the trash. For earlier versions, contact our support team for help. Note that pages from notebooks or PDFs are permanently deleted and cannot be restored. Learn more about using the trash.
How can I manage or cancel my subscription?
For step-by-step guidance, see the dedicated section Manage your subscription. Note that uninstalling the app will not automatically cancel your subscription—you’ll need to manage it through your app store or device settings, depending on your platform.
What’s happening with Nebo on Windows?
Nebo remains as-is on Windows, while it becomes MyScript Notes on iOS and Android. This change lets us focus development on iOS and Android, where most users are. Nebo on Windows remains fully functional, but no new features will be added to the current version. Importantly, compatibility between MyScript Notes and Nebo is maintained, so your notes will stay synced across all your devices, and if you’ve made a lifetime purchase of Nebo on Windows, it remains valid with no extra charges.
Is MyScript Notes still compatible with Nebo on Windows?
Yes, they’re fully compatible. The note format remains the same across all platforms, so you can continue syncing your notes seamlessly between iOS, Android, and Windows devices.
Is Nebo for Windows included in my MyScript Notes paid plan?
No. Nebo on Windows is not included in the MyScript Notes licensing plan. With any paid MyScript Notes plan, you can use the app on up to 10 devices across Android and iOS. This allows you to access your notes on multiple mobile devices without extra cost. However, Nebo on Windows is a separate purchase available through the Microsoft Store. While it is fully compatible with MyScript Notes—as long as you’re using the same MyScript account—it must be bought separately.
How do I set up a Surface Pen shortcut to open Nebo on Windows?
The Surface Pen's shortcut button offers a quick and convenient way to launch Nebo instantly. Open Windows settings and navigate to Devices > Pen & Windows Ink. Scroll down to Windows Ink Workspace, and under the Click once option, tap Launch a universal app and then choose Nebo. You can now open Nebo anytime by pressing your pen’s shortcut button.