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Restore your purchases

If you’ve already purchased or subscribed to MyScript Notes and need to restore it on a new device, we’ve got you covered with step-by-step instructions.

Restoring your purchase

If you need to restore a previous purchase, simply follow these steps:

  1. Sign in with the Apple ID you used to make the original purchase.
  2. Download MyScript Notes from the App Store.
  3. Open MyScript Notes, complete the setup, and create a note.
  4. Open the Notes side panel and tap Upgrade MyScript Notes, then Restore purchase.
  5. Sign in to your MyScript and cloud accounts to restore your library.
  1. Restart your device and open the Play Store.
  2. Clear Play Store data:
    • Go to Settings > Apps > Google Play Store > Storage & Cache, and clear both.
  3. Log in to your MyScript account in MyScript Notes’ settings under Account.
  4. Reinstall MyScript Notes from your Android library if using the same device.
  5. For new devices, contact our support team with the G.P.A. number from your purchase invoice.

Install Nebo again from your Windows app library. Learn how to find and install your Microsoft downloads from Microsoft Store.

Requesting a refund

MyScript, the company behind MyScript Notes, does not handle transactions or have access to your payment details, such as credit card information or store ID.

Refunds are managed exclusively by the app store where you purchased the app, as they are the only ones with access to your personal data. To request a refund, you’ll need to contact your app store directly. Refund policies vary by store, so check their guidelines below for more details on how to proceed.